Order Processing
Most in-stock orders are processed and shipped within one business day. Orders placed before 11:00 AM EST, Monday through Friday, may ship the same business day. Orders placed after the cutoff time, on weekends, or on holidays will be processed the next business day. Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. If there is a significant delay, we will contact you as soon as possible.
Shipping Methods
Orders are shipped via UPS or USPS, depending on the size, weight, destination, and the shipping method that best fits your order. To help avoid delivery delays, please provide both a valid street address and P.O. Box (if available). This allows us to choose the most efficient carrier for your shipment.
Signature Confirmation
For the protection of our customers, all orders over $100.00 and all electronic items are shipped with Signature Confirmation. If you believe someone will not be available to sign for the package, we recommend shipping to a business address or another location where someone can accept delivery. If you would like to waive the signature requirement, please contact us before your order ships. By requesting a signature waiver, you acknowledge that Straight A's Supply is not responsible for packages that are lost, stolen, or damaged after the carrier marks them as delivered.
Shipping Rates
Shipping charges are calculated at checkout based on the size, weight, destination, and selected shipping method for your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information so you can monitor your package's progress.
Incorrect Shipping Information
Please verify that your shipping address is accurate before submitting your order. Straight A's Supply is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue and determine the best solution.
If you have any questions regarding shipping, please don't hesitate to contact us. We're happy to help and appreciate your business!
